In the global building industry's journey towards greener and more efficient practices, Autoclaved Aerated Concrete (AAC), with its outstanding performance, is becoming the cornerstone for constructing future spaces. KEDA SUREMAKER is a pioneer in the global AAC complete plant system field. It not only empowers productivity with innovative technology but also collaborates with clients through its worldwide "full lifecycle" service network, jointly charting new heights for the AAC industry.
KEDA SUREMAKER firmly believes that service, beyond mere delivery, is a deep resonance in the partnership with clients, a core driving force for advancing together and co-creating value.
PART 01: "High-Capacity Customization": Benchmarking Excellence in the Domestic Market
In the domestic market, KEDA SUREMAKER's profound insight into and swift response to client needs have become a prominent hallmark of its service. This commitment is vividly illustrated in the large-capacity AAC technical transformation projects for Jiangsu Zhishang New Material Technology Co., Ltd. (hereinafter referred to as "Zhishang Project") and Jiangsu Jinshang Construction Technology Co., Ltd. (hereinafter referred to as "Jinshang Project"). Facing clients' expectations for significant capacity boosts, KEDA SUREMAKER's project team adopted a "dual-line simultaneous" strategy, ensuring both complex renovation projects progressed concurrently and efficiently, demonstrating extraordinary project management and execution capabilities.
The timeliness of technical transformation projects directly relates to clients' market opportunities and competitive advantages. To this end, KEDA SUREMAKER deployed professional project management and technical elite teams for both the Zhishang and Jinshang projects, closely monitoring the entire process and promptly providing precise solutions to on-site challenges.
Despite the construction period spanning the Chinese New Year, KEDA SUREMAKER's service team remained dedicated, ensuring the projects were delivered on schedule and with high quality through efficient execution. This not only helped clients seize valuable strategic ground in a competitive market but also earned them high praise.
Crucially, KEDA SUREMAKER's deep collaboration with clients and their customized AAC production line transformation solutions resulted in a significant increase in single-shift panel output to 300 molds after the projects' completion. This achievement is not only attributed to KEDA SUREMAKER's breakthrough technological innovations and integration in core aspects such as the pouring and mixing system, ferry car drive, servo hydraulic applications, and cutting units, but also reflects KEDA SUREMAKER's comprehensive "butler-style" service, from in-depth preliminary consultation, meticulous solution design, precise equipment installation and commissioning, to post-production customized guidance. The successful delivery of these domestic projects undoubtedly solidified KEDA SUREMAKER's foundation for empowering clients and creating high-capacity benchmarks, attesting to KEDA SUREMAKER's excellent delivery capabilities and ultimate pursuit of client value.
PART 02: "Localized Partnerships": Global Footprint, Building a New International Service Ecosystem
KEDA SUREMAKER's global service network is increasingly becoming its core competitiveness in expanding international markets. Serving global clients is not merely about equipment export but requires building deeply integrated localized partnerships.
This April, at Bauma Germany, an international construction machinery exhibition, KEDA SUREMAKER signed a strategic cooperation agreement with Featherlite Buildcon, a renowned Indian AAC enterprise. This marks a milestone step for KEDA SUREMAKER in "localized services" in the Indian market. Featherlite will serve as KEDA SUREMAKER's core strategic partner in India, providing a full range of localized services including client training, after-sales service, and technical support.
In the future, Featherlite's factory will be upgraded to an official training base for KEDA SUREMAKER's AAC products, equipped with a dedicated service team to ensure Indian clients can enjoy KEDA SUREMAKER's professional guidance and prompt response "without leaving their homes." As Mr. Kuldeep Dhanuka, Chairman of Featherlite, highly praised, this will "bring better support and experience to Indian clients," which is a high recognition of KEDA SUREMAKER's service model.
Furthermore, KEDA SUREMAKER's "Service Thousand Miles Journey" initiative has officially expanded from domestic to global reach. In recent years, service teams have delved into the front lines of the Central Asia-Southeast Asia markets. Professional service teams, comprising planning, technical, engineering, and sales personnel, engage in face-to-face in-depth exchanges with local clients. During proactive service, they not only comprehensively inspect the operating status of client production lines but also provide detailed solutions for specific technical issues and meticulously offer equipment spare parts support and maintenance guidance.
The "Thousand Miles Journey" is not just about technology output but also a deep cultivation of future cooperation. Based on insights into different client market trends and client development plans, KEDA SUREMAKER's service team provides detailed customized solutions for future production line expansion and technical optimization. This is a vivid example of KEDA SUREMAKER extending its service reach to the forefront of clients, ensuring "zero-time difference" response, earning widespread praise and trust from local clients.
PART 03: "Proactive Service": System Iteration and Upgrades, Building a Solid Service Foundation
To ensure high efficiency and consistency of services globally, KEDA SUREMAKER is continuously upgrading its service system strategically. The company launched the "Xinmingfeng No. 1 Project" special working group, benchmarking against world-class enterprises, committed to building a complete plant project delivery process that meets international standards. The special working group not only compiled high-quality equipment technical documentation but also translated all equipment information into multiple languages and processed it for localization, ensuring that global clients can easily understand and efficiently utilize it. This is KEDA SUREMAKER's powerful "smart hub" built for global service, ensuring that every overseas project delivery is accurate, efficient, and smooth, thereby creating continuous value for clients.
Currently, the "No. 1 Project" has entered its 2.0 phase, with the team producing customized technical documents for different projects and exploring the possibility of document digitization.
Domestically, the official activation of KEDA SUREMAKER's Xi'an service operation and maintenance network further actualized the proactive service layout. This newly activated network point is an important expansion of KEDA SUREMAKER's national service network, aiming to provide a one-stop, comprehensive solution for clients in Shaanxi and surrounding areas, integrating after-sales service, spare parts sales, and project technical transformation. Relying on professional technical teams, a complete spare parts supply system, and efficient information management, KEDA SUREMAKER's Xi'an service network provides clients with 24-hour uninterrupted technical support, rapid on-site repairs, and personalized customized technical transformation solutions, allowing clients to experience "zero-distance, heart-to-heart" excellent service firsthand.
In overseas markets, KEDA SUREMAKER has continuously accelerated its localization efforts in recent years, successively establishing multiple offices in key regions such as South Asia, Southeast Asia, and Central Asia. These overseas strongholds not only undertake regional marketing functions but also focus on building a "customer-centric" local service system. The company ensures that all needs during the equipment's full operational cycle are responded to promptly by recruiting and training local engineers, significantly enhancing the speed and quality of global client services.
KEDA SUREMAKER firmly believes that the "customer-centric" service philosophy is the lifeblood of its continuous existence. Whether through the meticulous delivery of domestic and international projects or the deep expansion and system innovation of its global service network, KEDA SUREMAKER is fulfilling this solemn commitment with practical actions. The company not only provides leading technology and excellent equipment but is also dedicated to becoming its clients' most trusted strategic partner, working hand-in-hand with them to jointly advance the autoclaved aerated concrete industry towards a new era of prosperity, steadfastly striving towards the grand vision of "to be a world-class supplier of AAC plant solutions."
